The TechServe Brief

In this Hot Takes episode, three staffing leaders share how they approach the constant wave of new tools, platforms, and data. Pete Newsome, President of Four Corner Resources; Ian Petersen, Project Director & Partner at NewCombin; and Kevin Krumm, COO at Objective Partners, discuss the challenge of keeping pace with rapid change, the value of experimenting with new technology firsthand, and the importance of deciding which tools are worth pursuing.
They explore why staying ahead may be less about following every new development and more about remaining curious, learning from trusted sources, and focusing on the tools that can create real value for the business.

In this TechServe Rewind episode, Barb Bruno, CEO of Good as Gold Training, is joined by Robert Bouchard, Chief Digital Officer at Tier4Group; Katie Breault, Chief Delivery Officer at YUPRO Placement; and Kevin Krumm, COO at Objective Partners for a discussion on developing the next generation of leaders in an AI-driven workplace. The panel explores why leadership will become more important as AI takes over administrative work and which qualities will separate effective leaders in the years ahead.
From distinguishing leadership readiness from individual performance to giving emerging leaders opportunities to make decisions before receiving a title, the panel offers practical strategies for building leadership depth. They also discuss creating shared accountability, recognizing leadership beyond production numbers, reducing executive dependency, and helping teams cut through the growing noise surrounding AI tools.

In this TechServe Exchange episode, Ian Petersen, Partner & Project Director at NewCombin, sits down with Pete Newsome, President of Four Corner Resources, to discuss how staffing firms can move beyond simply experimenting with AI and begin using it more intentionally.
From the gap between AI adoption and measurable business results to the risks of chasing tools without a clear strategy, Ian and Pete explore what successful AI implementation should look like. They discuss the difference between automation and augmentation, the importance of protecting human judgment, and why staffing leaders should focus on better outcomes rather than simply producing more work.

In this TechServe Rewind episode, Barb Bruno, CEO of Good as Gold Training, explores how staffing firms can build a stronger leadership bench before growth makes it a necessity. She explains why top performance does not always translate into leadership ability, what executives should consider before promoting someone, and how weak leadership can prevent a firm from scaling.
From identifying leadership potential and creating stretch assignments to strengthening accountability and reducing owner dependency, Barb offers practical guidance for developing future leaders throughout an organization. She also answers questions about balancing leadership development with production, investing in training while operating lean, and evaluating whether someone can handle difficult accountability conversations.

In this TechServe Rewind episode, Anna Frazzetto, Founder & CEO at AFM Strategic Partners, shares practical sales leadership strategies drawn from her book Sales Leadership in Action. Drawing on decades of experience in the staffing industry, Anna explores how great sales leaders build high-performing teams through mindset, coaching, culture, and consistent leadership.
From creating healthy sales pipelines and coaching in the moment to building trust with clients and leading through uncertainty, Anna offers actionable advice for staffing executives, sales leaders, and business owners looking to strengthen their teams and drive long-term growth.

In this TechServe Exchange episode, Pete Newsome, President of Four Corner Resources, sits down with Ian Petersen, Partner & Project Director at NewCombin, to explore one of the biggest questions facing staffing leaders today: what AI is actually doing to the labor market.
From conflicting employment data and sensational headlines to candidate fraud, AI-powered recruiting, and the future of work, Pete and Ian cut through the noise to discuss what staffing leaders should really be paying attention to. They share practical insights on evaluating labor market trends, leveraging AI to improve recruiting, and why curiosity and adaptability will be essential as the industry continues to evolve.

In this Hot Takes episode, four staffing leaders share the trends they believe firms are underestimating right now. Robert Bouchard, CDO at Tier4 Group; Megan McCann, Founder & CEO of McCann Partners; Tim Glennie, Managing Partner & Co-Founder of BridgeView IT; and Tyson Franco, Founder, CEO & CTO at Mako Professionals, discuss the growing threat of candidate fraud, the importance of maintaining strong relationships in an AI-driven market, and the speed at which automation is changing client expectations.
They explore how firms that effectively leverage AI and automation while preserving the human element will be best positioned to compete in an increasingly fast-moving industry.

In this Hot Takes episode, four staffing leaders share lessons learned from previous periods when growth in the IT staffing industry slowed. Joel Leege, President, Kelly Services; Betsy Robinson, Founder & CEO at Tier4 Group; Tyson Franco, Founder, CEO & CTO at Mako Professionals; and Monty Ragland, President at ProTeam Solutions, discuss the importance of retaining talent, staying focused on core strengths, maintaining strong relationships, and remaining resilient during uncertain market conditions.

In this TechServe Exchange episode, Kyle Rampy, Vice President - Central at Tier4 Group, sits down with Betsy Robinson, Founder & CEO of Tier4 Group, to discuss leadership, team building, and navigating change in today’s staffing industry.
From transitioning into leadership roles and managing remote teams to building accountability and adapting to changing market conditions, Kyle shares practical lessons from his leadership journey. Together, he and Betsy explore what separates great leaders from average ones and why finding joy in the journey is essential for long-term success in staffing.

In this TechServe Rewind episode, Barb Bruno, CEO of Good as Gold Training, shares why so many staffing firms promote the wrong people into leadership roles and how leaders can better identify true leadership potential before assigning the title.
Drawing from decades of experience working with staffing and recruiting firms, Barb breaks down why top producers do not always become strong leaders and what firms should actually look for when evaluating leadership potential. From emotional intelligence and accountability to leadership DNA and scalable team building, this episode is packed with actionable insights for staffing firm owners and leaders looking to strengthen their organization.