The TechServe Brief

The Conflicting Narratives Surrounding AI’s Impact on the Job Market

In this TechServe Exchange episode, Pete Newsome, President of Four Corner Resources, sits down with Ian Petersen, Partner & Project Director at NewCombin, to explore one of the biggest questions facing staffing leaders today: what AI is actually doing to the labor market.
From conflicting employment data and sensational headlines to candidate fraud, AI-powered recruiting, and the future of work, Pete and Ian cut through the noise to discuss what staffing leaders should really be paying attention to. They share practical insights on evaluating labor market trends, leveraging AI to improve recruiting, and why curiosity and adaptability will be essential as the industry continues to evolve.

Hot Takes Episode 24: What is one trend you think most firms are underestimating right now? Part 2

In this Hot Takes episode, four staffing leaders share the trends they believe firms are underestimating right now. Robert Bouchard, CDO at Tier4 Group; Megan McCann, Founder & CEO of McCann Partners; Tim Glennie, Managing Partner & Co-Founder of BridgeView IT; and Tyson Franco, Founder, CEO & CTO at Mako Professionals, discuss the growing threat of candidate fraud, the importance of maintaining strong relationships in an AI-driven market, and the speed at which automation is changing client expectations.
They explore how firms that effectively leverage AI and automation while preserving the human element will be best positioned to compete in an increasingly fast-moving industry.

Hot Takes Episode 23: What lessons can we learn when growth of the IT staffing industry has stalled in the past? Part 2

In this Hot Takes episode, four staffing leaders share lessons learned from previous periods when growth in the IT staffing industry slowed. Joel Leege, President, Kelly Services; Betsy Robinson, Founder & CEO at Tier4 Group; Tyson Franco, Founder, CEO & CTO at Mako Professionals; and Monty Ragland, President at ProTeam Solutions, discuss the importance of retaining talent, staying focused on core strengths, maintaining strong relationships, and remaining resilient during uncertain market conditions.

Lessons from the Trenches: Leading in the Staffing Industry

In this TechServe Exchange episode, Kyle Rampy, Vice President - Central at Tier4 Group, sits down with Betsy Robinson, Founder & CEO of Tier4 Group, to discuss leadership, team building, and navigating change in today’s staffing industry.
From transitioning into leadership roles and managing remote teams to building accountability and adapting to changing market conditions, Kyle shares practical lessons from his leadership journey. Together, he and Betsy explore what separates great leaders from average ones and why finding joy in the journey is essential for long-term success in staffing.

Identifying Leadership Readiness Before the Title

In this TechServe Rewind episode, Barb Bruno, CEO of Good as Gold Training, shares why so many staffing firms promote the wrong people into leadership roles and how leaders can better identify true leadership potential before assigning the title.
Drawing from decades of experience working with staffing and recruiting firms, Barb breaks down why top producers do not always become strong leaders and what firms should actually look for when evaluating leadership potential. From emotional intelligence and accountability to leadership DNA and scalable team building, this episode is packed with actionable insights for staffing firm owners and leaders looking to strengthen their organization.

Hot Takes Episode 22: How are successful firms keeping their teams focused and resilient in an uncertain market? Part 2

In this Hot Takes episode, four staffing leaders share how successful firms are keeping their teams focused and resilient in an uncertain market. Betsy Robinson, Founder & CEO at Tier4 Group; Tim Glennie, Managing Partner & Co-Founder at Bridgeview IT; Anna Frazzetto, Founder & CEO at AFM Strategic Partners; and Sam Smith, Senior Vice President at ASB Resources, discuss the importance of staying disciplined with activity, maintaining strong relationships, and investing in people during challenging market conditions. They explore why consistent communication, empathy, training, and long-term relationship building continues to separate firms that are prepared to grow when the market shifts.

Execution Is the Strategy: Staffing Leadership in a Time of Constant Change

In this TechServe Exchange episode, Robert Bouchard, Chief Operating Officer at Tier4 Group, sits down with Kelly Gardner, Market Vice President at Tier4 Group, to discuss what leadership looks like in today’s fast-changing staffing environment. Together, they share practical lessons on navigating constant change, balancing technology with people, and why execution has become the defining factor for success—highlighting how consistent action, clear communication, and accountability drive progress.

Hot Takes Episode 21: Where should IT staffing firms invest in the near term? Part 2

In this Hot Takes episode, four staffing leaders share where IT staffing firms should be investing in the near term to stay competitive and drive growth. Kyle Rampy, Vice President – Central at Tier4 Group; Tim Glennie, Managing Partner & Co-Founder at Bridgeview IT; Jeb Corley, Vice President, Government Services at Medix; and Monica Dominic, Chief Client Officer at ProTeam Solutions, discuss the importance of balancing investments in people and technology while maintaining a clear strategic focus. They explore how AI and emerging tools can enhance efficiency and scale operations, but emphasize that strong talent, leadership, and relationship-building remain the foundation for long-term success in the staffing industry.

Hiring Veterans: Mission or Business Strategy?

In this TechServe Exchange episode, Jeb Corley, Vice President, Government Services at Medix, sits down with Manny Vidal, Executive Vice President, Strategy & Development, SSi, to discuss how staffing and solutions firms can better engage veteran talent and support military families transitioning into the civilian workforce.
Together, they share practical insights on recognizing the skills veterans bring to organizations, understanding the challenges of career transitions, and making veteran hiring a natural part of everyday workforce strategy. The conversation also highlights programs and approaches firms can use to build stronger connections to this important talent pool.

The Founder’s Seat: Women Who Took the Leap and Built Their Own Firms

In this TechServe Rewind episode, Megan McCann, Founder & CEO of McCann Partners, moderates a candid conversation with Marina Perla, Founder & CEO of Mojo Trek; Mirtes Lobaito, Founder & CEO of AGM Tech Solutions; and Sioux Logan, Founder & President of RedStream Technology. Together, they share honest lessons from their journeys as founders, including what they underestimated early on, how they navigated market shifts and uncertainty, and the leadership decisions that helped them scale resilient businesses.
From building credibility without a safety net to learning how to let go of control and empower teams, this episode offers practical insights on resilience, relationship-building, and long-term growth.